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In partnership with UNLOK Consulting
Free live session - join us online
Getting High Performance Out of a Team Where No Two People Are the Same
Where you want to take the business sets the level your team has to work at. This hour is about getting them there.
Wednesday, 28 October 2026
18:00 - 19:00
Online, free to attend
With Leander Opperman of UNLOK Consulting, and Charles Freeman of ServCraft
You did not get into your trade to manage people. You were good on the tools, work came in, you put on a second van, then a third.
Growing the business means the team you have now working to a higher standard, because a bigger business magnifies whatever standard you run today.
That is harder in South Africa. Your foreman briefs in one language, your senior tech thinks in another, and your apprentices in a third. You brief in English, it gets repeated on site in another language, and something gets lost. You find out in front of the client.
Set the standard the same way for everybody and it lands four different ways. The hour is about setting it so it lands once.
What we will get into
- What high performance looks like in your business, in numbers you can hold people to
- Setting one standard for "done right" so it lands the same with every person on the van, whatever language they think in
- Why your best technician is often your worst foreman, and how to build foremen who lift a team rather than carry it
- Giving hard feedback across a gap in age, language and seniority without losing the person
- Measuring performance instead of watching people, and why your team feels the difference
- The senior tech everyone listens to who has decided your way is wrong
- Promoting for where you are taking the business, not for where it is now
Who this is for
Owners with multiple teams in the field and someone in the office, who want the business bigger than it is today. If your team is working but not at the level your plans need, this one is for you.
Proudly supported by
Master your Craft - Change your Life
ServCraft Mastery brings relevant, practical education to security, electrical, and plumbing business owners across South Africa. Our events are led by people who have been in your position before and who know what it takes to grow a trade business.
What Our Clients Say
“
ServCraft Mastery completely transformed my plumbing business. Before joining, I was overwhelmed with paperwork and struggling to keep up with my team's schedules. Within six months, my revenue grew by 30%.
DS
Darren Steyn
“
As an electrician, I excel at my trade but running the business side was a nightmare. ServCraft Mastery taught me finances, marketing, and growth strategy. With their tools and coaching, I've expanded my team and tackled bigger projects.
TM
Tlholo Makgopa
“
I was ready to give up due to the chaos, but ServCraft Mastery helped me put an effective system in place. Now, my team operates smoothly, and I've doubled my client base in less than a year.
GS
Gavin Snyman