ServCaft features

SEE WHAT IT CAN DO

Customer

Customer centric system from managing your customer database.Track customer history for all repairs,queries,warranties etc.

"I am beyond impressed with the service I recieved from ServCraft! I spoke to an awesome guy, and he sorted me out in a matter of minutes. 5 stars for service!"

Job Card

Configurable Job Card process to manage inbound and outbound services and repairs. System generated Job Cards for clients and technicians. Automated customer notification through the process.

"I have changed my Job Card system to ServCraft. It is a really great tool."


Mobi

Give your technicians access to our mobile view. Take pictures on site. Record Job fault and get customer signatures.

"As a business owner having my office in my pocket is brilliant. Thanks to ServCraft cloud based job card system, I have full control of my business"

Query

Load, allocate and track customer queries. Assign to relevant employees with automated notifications.

"We partnered with ServCraft over a year ago and the results we have seen in our practice has been amazing. As a business owner I recognised the need for control and a proper job card management system by allowing myself to use ServCraft job card system my issues on control is now a thing of the past. Well done ServCraft on your outstanding product."


Quote

Create quotes that link to other modules such as Job Cards,Query etc. Email and SMS quotes direct from the system and recieve replies back into the system via SMS replies and website link.

"Before ServCraft, we had no idea of how many jobs we had at any one time. We spent more time trying to sort out papers that serving clients. With ServCraft we are now on top of our jobs and are able to service our clients efficiently."

Collection

Manage and keep track of Collections and Deliveries. Print driver schedules and proof of delivery sign off sheet.

"ServCraft has increased the professional feel that I am delivering to my clients. Just the tool I have been looking for all these years."


Contractor

Assign jobs to contractors or suppliers with automated notifications. Contractor portal for contractors and suppliers to interact with the system, including job history, uploading of invoices and recording of comments.

"If only every company in SA ran with the efficiency and brilliant service of ServCraft! :)"

Reports

Various reports for all the modules to assist in the management of day to day operations.

"ServCraft has helped me in keeping up with the various changes in day to day business operations."


SMS & Email Communication

Automated SMS and Email notifications to customers, contractors as well as employees. Customisable templates for sending messages.

"ServCraft has cut my telephone bill by more than half! Thank you ServCraft."

Product

Track customer purchases sold with serial numbers to ensure warranties are correct. Automated service notification based on time.

"ServCraft customer service is excellent. Their constant dedication turn arount times to their clients is remarkable. I recommend ServCraft job card system"